Service Delivery Executive

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a proactive Service Delivery Executive to provide operational and administrative support to the IT department. The ideal candidate will coordinate service requests, maintain IT asset inventory, and prepare reports while ensuring compliance with IT documentation standards. Strong proficiency in Microsoft Office, excellent organizational skills, and prior experience in IT support coordination are essential. This role is perfect for individuals who thrive in fast-paced environments and enjoy multitasking.

Qualifications

• Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
• Excellent organizational skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Experience with IT support coordination, asset tracking or procurement is an advantage.

Responsibilities

• Provide day-to-day administrative support to the IT team.
• Coordinate and track IT service requests and incident reports.
• Prepare and consolidate regular reports for management review.
• Support small-group training sessions for internal users.
• Maintain and update IT asset inventory.
• Liaise with vendors and internal requesters to resolve discrepancies.
• Analyze and review incident/request data periodically.
• Coordinate hardware/software procurement.
• Support compliance with IT documentation standards.
• Recommend enhancements to existing SOPs and workflows.

Skills

Microsoft Office

Process Improvement

Asset Tracking

Interpersonal Skills

Inventory

Information Technology

Attention to Detail

Warranty

Sourcing

Service Delivery

Ability to Prioritize

Education

Nitec or Diploma in Information Technology or a related discipline

Job description

Roles & Responsibilities

We are seeking a proactive and organized Service Delivery Executive to provide operational and administrative support to our IT department. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating with multiple stakeholders and is meticulous with documentation and process improvement.

Key Responsibilities

• Provide day-to-day administrative support to the IT team including meeting scheduling, internal coordination, and documentation management.
• Coordinate and track IT service requests and incident reports to ensure timely follow-up and closure.
• Prepare and consolidate regular reports (weekly/monthly) for management review.
• Support small-group training sessions for internal users (e.g., Service Request Readiness).
• Maintain and update IT asset inventory including tagging and recordkeeping.
• Liaise with vendors, internal requesters, finance and suppliers to resolve discrepancies in purchase orders, delivery orders and invoices.
• Analyze and review incident/request data periodically to identify trends and suggest improvements.
• Coordinate hardware/software procurement from sourcing and quotation comparison to negotiation and purchase tracking.
• Support compliance with IT documentation standards including license, warranty and software records.
• Recommend enhancements to existing SOPs and workflows to improve service efficiency.

Requirements

• Nitec or Diploma in Information Technology or a related discipline.
• Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
• Excellent organizational skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Experience with IT support coordination, asset tracking or procurement is an advantage.

Please send your detailed resume in MS Word format to [e-mail] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Tell employers what skills you have

• Microsoft Office
• Process Improvement
• Asset Tracking
• Interpersonal Skills
• Inventory
• Information Technology
• Attention to Detail
• Warranty
• Sourcing
• Service Delivery
• Ability to Prioritize