Service Crew

TXAKOLI PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local restaurant in Singapore is seeking an attentive service assistant to handle reservations, greet guests, and ensure a smooth dining experience. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to maintain high standards in a bustling environment.

Qualifications

• Experience in customer service roles, preferably in a restaurant.
• Strong communication and interpersonal skills.
• Ability to handle guest complaints professionally.

Responsibilities

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Ensure guests’ requests are not delayed.

Job description

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Manager immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Perform miscellaneous job-related duties as assigned.