Service Coordinator ( After Sales Service )

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer operations is seeking a dedicated service representative to manage customer interactions, coordinate service requests, and build strong customer relationships. The role involves using SAP for service tracking, ensuring customer satisfaction, and maintaining service quality through effective communication and coordination. A diploma and customer service experience are required for this position.

Qualifications

• Fluent in English, both written and spoken.
• Extensive customer service experience required.
• Proficiency in SAP and MS Office tools.

Responsibilities

• Be the first point of contact for customers, handling service requests.
• Coordinate and dispatch Service Technicians promptly.
• Monitor job progress and provide updates to customers.

Skills

Time management

Problem-solving

Customer service

Communication

Negotiation

Attention to detail

Education

Diploma

Tools

SAP

MS Office

Visitour

Job description

This position plays a pivotal role in ensuring seamless operations and customer satisfaction.

Job Description:

· Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.

· Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.

· Maintain and update service requests in SAP for streamlined tracking and resolution.

· Monitor job progress, provide regular updates, and ensure timely feedback to customers.

· Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.

· Schedule and manage preventive maintenance tasks to keep equipment running smoothly.

· Collaborate with suppliers to arrange and complete service jobs efficiently.

· Build strong customer relationships by delivering outstanding service and support.

Requirement:

· Knowledge of after-sales processes and truck portfolios.

· Proficient in SAP, Visitour, and MS Office tools.

· Strong time management and multi-tasking abilities.

· Self-motivated and proactive problem solver.

· Excellent communication and negotiation skills.

· Detail-oriented with a focus on accuracy.

· Skilled at managing challenging customer interactions.

· Customer-focused with a service-first mindset.

· High emotional intelligence and empathetic under pressure.

· Positive and resilient in fast-paced environments.

· Diploma holder with extensive customer service experience.

· Fluent in English, both written and spoken.

Working hours:

Mon to Fri 8.15am - 6pm