Service Coordinator

5G-Starlink Pte.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A telecommunications company in Singapore is seeking a Service Coordinator to provide administrative support and manage customer service inquiries. The ideal candidate will have a diploma, at least 2-3 years of relevant experience, and proficiency in Microsoft Office. Responsibilities include managing service calls, liaising with suppliers and technicians, and ensuring documentation is maintained. Strong communication and multitasking skills are essential for success in this role.

Qualifications

• At least 2-3 years of relevant work experience.
• Detail-oriented and strong administrative skills.
• Must be able to communicate effectively with customers.

Responsibilities

• Provide prompt responses to customer enquiries.
• Allocate service jobs to technicians and manage parts.
• Liaise with suppliers for job arrangements.

Skills

Service-oriented

Good communication skills

Proficient in Microsoft Office

Multitasking

Education

Diploma in any field

Tools

Microsoft Word

Microsoft Excel

AS400

Job description

The Service Coordinator will report to the Service Manager and provide strong administrative support to the Service department.

Responsibilities

• Provide prompt responses to customers enquiries and service calls for log-in of breakdown calls.
• Allocate service jobs to respective Service Technicians, e.g., job opening and closure, arrangement of spare parts and equipment for Field Technicians
• Liaise with suppliers for battery job arrangement
• Liaise with customers for appropriate entry clearances
• Issue picking lists for Service Technicians for their orders of spare parts
• Issue spare parts requisition documents for parts orders
• Allocate service vans and update meter readings in AS400 system
• Update personal information and status of Service Technicians in AS400 system
• Update customers truck orders and ownership information in AS400 system
• Update booklets and service job cards
• Process factory cards and invoices for customers
• Assist to renew customers contracts and ensure proper documentation
• Preparation of daily Dashboard and daily job reports
• Process cost of sales and warranty job cards for retail and rental customers
• Process dispatch advice (POS)
• Coordinate safety courses for Service Technicians per customers requirements

Requirements

• Diploma in any field with at least 2-3 years of relevant work experience
• Service-oriented with good communication and interpersonal skills
• Proficient in Microsoft Office, particularly in Word and Excel
• Experienced in using AS400 would be advantageous
• Meticulous and able to multi-task effectively