Service Captain (Kotuwa)

Unlisted Collection; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent restaurant in Singapore is seeking a Service Captain to support the Restaurant Manager. Responsibilities include overseeing service operations, ensuring guest satisfaction, and maintaining cleanliness. The ideal candidate has at least 2 years of experience in the F&B industry, strong communication skills, and the ability to multitask effectively. A Food & Hygiene certificate is a plus. This role offers a work-life balance with various staff benefits.

Benefits

Basic Salary

Birthday Leave

Employee Discount

Comprehensive Medical & Dental Insurance

5 days work week

Qualifications

• At least 2 years of relevant experience in Front of House (FOH) in F&B Industry.
• Able to multitask and work efficiently under pressure.
• Having a Food & Hygiene certificate will be an added advantage.

Responsibilities

• Support Restaurant Manager in service operations.
• Handle guest enquiries and complaints efficiently.
• Maintain cleanliness and organization in the restaurant.

Skills

Good communication

Customer service skills

Multitasking

Education

GCE N / O Level

Job description

About Us

Kotuwa is awarded by Bib Gourmand from Michelin. We are seeking for a Service Captain to join our big family. With an emphasis on a lively, modern and casual vibe that focuses on Sri Lankan cuisine.

Job Description

• Support Restaurant Manager / Assistant Manager in administering all facets of service operations.
• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the restaurant.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Maintain a good rapport and work relation with staff in within the restaurant.
• Projecting at all times a positive and motivated attitude and exercise self-control.
• Ad hoc duties as assigned by Superior.

Job Requirement

• GCE N / O Level onwards
• At least 2 years of relevant experience in Front of House (FOH) in F&B Industry.
• Preferably with working in the casual restaurant
• Able to multitask and work efficiently under pressure
• Good communication and customer service skills
• Having a Food & Hygiene certificate will be an added advantage.

Staff Benefits

• Basic Salary + Birthday Leave + Employee Discount
• Staff meals will be provided
• Comprehensive Medical & Dental Insurance Coverage
• 5 days work week (Work-Life Balance ) + Good Career Progression