Service Analyst

15574 CITIBANK SINGAPORE LTD USDFCY; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading global bank in Singapore is seeking a Compliance Assistant to support compliance procedures and enhance client experience. The ideal candidate will hold a minimum diploma and possess knowledge of relevant laws. Responsibilities include monitoring compliance inquiries and ensuring accurate advice for the sales force. This full-time role offers opportunities to drive compliance and uphold the firm's reputation.

Qualifications

• Relevant experience preferred.
• Knowledge of securities, insurance, and mortgage lending laws.

Responsibilities

• Assist with compliance procedures and control systems.
• Ensure accuracy of research and compliance advice.
• Support processes under the team's prospect pipeline.

Skills

Compliance administration

Effective communication

Influencing skills

Problem-solving

Education

Min Diploma holder

Job description

Responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Support processes that are under the team's prospect pipeline and conversion activities
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Min Diploma holder
• Previous relevant experience preferred
• Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems

Job Family Group

Customer Service

Job Family

Service

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.