Senior Technical Support

Focal Search Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Senior Technical Support professional to analyze and manage IT incidents, support local and cloud systems, and oversee IT assets. Candidates should have strong proficiency in desktop and mobile device support, excellent communication skills, and familiarity with Microsoft Office 365. The role requires managing service requests effectively while collaborating with the IT team to enhance operations. Competitive compensation and a dynamic work environment offered.

Qualifications

• Strong proficiency in desktop/laptop and OS support.
• Excellent communication skills in English, both written and spoken.
• Familiarity with Microsoft Office 365 administration.

Responsibilities

• Conduct analysis to find underlying causes of IT issues.
• Manage incidents and service requests per SLA.
• Provide support for IT infrastructure systems.

Skills

Desktop/laptop support

Mobile device management

Communication skills

Microsoft Office 365

Data and voice switches

Automation platforms

Project management

Tools

Intune

Meraki

Cisco

Job description

About the job Senior Technical Support(IT)

Key Roles and Responsibilities:

• Examining frequent occurrences and conducting analysis to find the underlying causes.
• Find proactive ways to address the core issues and implement these improvements for the team as a whole.
• Management of Incidents and Service Requests.
• Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
• Providing as needed support for local and cloud-based IT infrastructure systems.
• Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure you get the best deal possible.
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• Oversee the lifecycle of IT assets from acquisition to disposal.
• Engage in monthly service reviews with vendors and share areas for improvement and important issues.
• Collaborate with fellow teammates in the IT and digital domains to exchange insights and expertise.
• Participate in departmental initiatives such as hardware renewals and cybersecurity.
• Oversee initiatives to improve IT operations or onboard new solutions.

Qualifications:

• Strong proficiency with desktop/laptop and operating system support (Windows/Mac OS)
  
• Strong proficiency in mobile device management with programmes like Intune
• Outstanding ability to communicate in writing and spoken English
• Familiarity with the Microsoft Office 365 Suite, especially with Administration, Teams, Outlook, and Sharepoint
• Practical knowledge with data and voice switches, firewalls, and other next-generation equipment such as Meraki/Cisco
• Familiarity with automation platforms like Endpoint Central and IT asset administration
• Proof of the advancements made to address the underlying causes of problems
• Capacity to oversee small-scale projects on my own from conception to successful completion