Senior Technical Services Analyst

EPIC HEALTHCARE SYSTEMS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology firm in Singapore is seeking a Senior Technical Services Analyst to assist customers with Epic software implementation and maintenance. The ideal candidate will have a Bachelor's degree, certifications in relevant Epic software, and at least 2 years of technical support experience. Responsibilities include answering technical questions, monitoring customer systems, and optimizing software configurations. This role offers opportunities to work in a fast-paced environment and solve complex technical issues.

Qualifications

• 2+ years in technical support for Epic software.
• Experience supporting customers through Epic software go-live and version upgrades.
• Certification in relevant Epic software applications.

Responsibilities

• Provide assistance related to Epic software operation.
• Answer technical questions about software and operating systems.
• Provide configuration or infrastructure analysis.

Skills

Interpersonal communication skills

Project management competencies

Technical aptitude

Judgment in handling escalations

Education

Bachelor's degree or higher

Tools

Epic software application

Chronicles Database Programmer

Cache

Job description

We are looking for Senior Technical Services Analysts for Epic’s software in connection with the implementation and maintenance of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include providing assistance to our customer(s) related to the operation of their relevant Epic software application(s) and underlying IT infrastructure. This assistance may take place during the course of the software implementation or on an ongoing basis for live customers. Specifically, it may include: answering technical questions relating to customers’ software and/or operating systems; providing configuration or infrastructure analysis and recommendations; proactively monitoring customer systems; making optimization recommendations; planning for upgrades and feature deployments; overseeing testing; diagnosing, isolating, and resolving the causes of technical problems; and reconfiguring the software or infrastructure, if necessary, to address the problems.

Job requirements

• Bachelor’s degree or higher (any major)
• 2+ years in technical support for Epic software, including supporting customer(s) through an Epic software go-live and a version upgrade, and completing the associated testing
• Hold certifications in:
  • Relevant Epic software application
  • Chronicles Database Programmer and Cache

Skills and competencies

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Strong technical aptitude (must pass Epic’s standard pre-hire assessment test for the role)
• Demonstrated judgment in handling escalations