Senior Technical Manager (TC Next)

BESI Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology company in Singapore seeks a team leader with a strong technical background to manage the extended team in Asia for TC. The ideal candidate will have a minimum of 8 years in a technical support environment, with at least 5 years in product support. Responsibilities include providing technical direction, managing local teams, and ensuring effective communication with customers. Strong communication skills and a hands-on attitude are essential. This role offers a dynamic work environment focused on collaboration and innovation.

Qualifications

• Min. 8 years in a technical support environment.
• At least 5 years in product support and handling customers.
• Min. 3 years of team management with multicultural setup.

Responsibilities

• Manage the extended team in Asia for TC.
• Provide technical direction from design to implementation.
• Ensure execution of customer requests with local team.
• Drive lifecycle management of products.
• Gather competitor info and distribute within product line.

Skills

Excellent communication skills

Understanding of factory automation

Ability to build trustworthy relationships

IT knowledge (Office, E-Mail)

Can do and hands-on attitude

Education

BSc / MSc Engineering Science

Job description

Job Description

• Manages the extended Team in Asia for TC
• Applies significant knowledge of the industry trends to improve our clients’ products
• Provides technical and managerial direction from design to implementation
• Recognizes easily system and process deficiencies and looks for the right solution
• Responsible for the swift, precise and Besi compliant execution of customer requests with his local team a limited resources and is budget responsible
• Manage, train and coach local team to achieve best results
• Strong Synchronization with the back office in Europe, PM, TO and Project Managementhave to be well informed
• Responsible together with Sales for the communication to the customer
• Responsible to achieve set milestones
• Review requests and features from customer together with CPM and make proposals to the PM TC
• Support Customer projects /evaluation /demo arrangement and successful completion togetherwith CPM
• Gather competitor info and distribute within the product line
• Participation in Customer Engineering and commercial meeting, follow up on actions
• Prepares answers for proposing relevant solutions
• Responsible that projects are as safe as possible from risks internal and external
• Being an ambassador for Besi
• Is driving and giving input to the lifecycle management of its product
• Knowledge of the implications of fab technologies into new packages to form and feed this into project teams
• Liaise with Semi society, academy through Seminar. Identify new materials, processes that have potential to enhance value
• Involved in new package/silicon/product brainstorming and interface with the IP generation group

Requirements

Education

• Technical Background (BSc / MSc Engineering Science)

Work experience

• Min. 8 years within a technical support environment
• Preferable > 5 years in the product support and in handling customers or branch offices
• Min. 3 Years of Team management experience with multicultural setup

Expertise and methodology

• Knowledge of processes with a high number of interfaced factors of influence
• Excellent communication skills to transfer messages from and towards the customer
• Understanding for precision mechanics and for complex systems
• Understanding of factory automation and SW feature needs
• IT knowledge (Office, E-Mail)
• Good verbal and written English
• Ability to quickly build trustworthy relationships and networks with customers and thinking beyond the standard processes, in order to come up with innovative approaches

Other requirement criteria

• English on proficiency level / Interested in multicultural management
• No personal conflict of interest in the Semicon Industry of Asia
• Six sigma education
• Can do and hands on attitude
• Knowledge, experience and practice on ESG initiatives is an added advantage