Senior Strategic Account Executive RoA

Twilio; Remote; SGD 80,000 - 100,000; Full time

Job summary

A leading communications platform company is looking for a Senior Strategic Account Executive based in Singapore. The successful candidate will manage relationships with major customers, particularly in North Asia, focusing on analytical sales cycles. Applicants should have over 10 years of experience in strategic sales, with fluency in Mandarin preferred. This role involves collaboration across various departments to drive growth and maintain customer satisfaction. Competitive salary and benefits are offered.

Benefits

Competitive pay

Generous time off

Parental and wellness leave

Healthcare benefits

Retirement savings program

Qualifications

• More than 10 years of experience in major account or strategic sales.
• Experience with analytical products and solutions.
• Proven record managing business forecasts and financial models.

Responsibilities

• Manage and expand key customer accounts.
• Develop and execute account strategies for revenue.
• Work cross-functionally with teams to identify opportunities.

Skills

Sales Experience

Direct Sales

B2B Sales

Public Relations

SAAS

Account Management

Product Demos

Salesforce

Outside Sales

CRM Software

Enterprise Sales

Negotiation

Education

Bachelor's Degree or equivalent years of experience

Job description

At Twilio we are shaping the future of communications from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to create personalized customer experiences.

Our dedication to remote‑first work and a strong culture of connection and global inclusion means that no matter where you are, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we are acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Senior Strategic Account Executive.

About the job

Reporting to the RVP ISV Sales APAC, this position manages relationships with some of our largest Communications platform customers who consume our messaging, voice, and email services. You will be directly responsible for protecting and growing Twilio’s communication business across your assigned customers with a focus on North Asian enterprises. As a Senior Strategic Account Executive you will drive highly analytical and consultative sales cycles (upsell and cross‑sell) with customers running large‑scale, global, competitively sourced, compliance‑heavy, use‑case‑specific businesses. This role is cross‑functional; success depends on building deep partnerships across product, finance, support, and operations.

Responsibilities

• Manage and expand some of our most important customer accounts, including high‑growth technology, logistics, and fintech companies.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
• Serve on a cross‑functional account team with representatives from product, finance, support, and services.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers, focusing on deep discovery, listening to customer needs, and championing their point of view within the organization.

Qualifications

Twilio values diverse experiences from all kinds of industries and encourages everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required Qualifications

• More than 10 years of combined experience in major account or strategic sales managing or leading highly analytical products and solutions for customers.
• Accountable for relationship management, cross‑sell, upsell, and solutions consulting.
• Comfortable working with business and highly technical leaders while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Proven track record of developing, growing, and delivering revenue & gross profit results, especially for large‑scale and enterprise customers in Asia.
• Excellent verbal and written communication skills.
• Bachelor’s Degree or equivalent years of experience.
• Native and business fluency in Mandarin (speaking and writing) is desired to work with Mandarin‑speaking customers.
• Telco/CPaaS experience is highly desirable.
• Experience selling SaaS/CPaaS/Telco solution selling to a technical and business audience.
• Understanding of the cloud computing/communications business model.
• Experience managing high‑tech Chinese enterprises.

Desired Qualifications

• Bachelor’s degree or equivalent experience.
• Telco/CPaaS experience.
• Experience selling SaaS/CPaaS/Telco solutions to a technical and business audience.
• Understanding of the cloud computing/communications business model.
• Experience managing high‑tech Chinese enterprises.

Location

This role will be remote based in Singapore.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 30% travel is anticipated to help you connect in‑person in a meaningful way.

What We Offer

Working at Twilio offers many benefits including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek colleagues who embody our values—something we call Twilio Magic. We also empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Equal Opportunity Employment

Twilio is proud to be an equal‑opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E‑Verify program in certain locations as required by law.

Key Skills

• Sales Experience
• Direct Sales
• B2B Sales
• Public Relations
• SAAS
• Account Management
• Product Demos
• Salesforce
• Outside Sales
• CRM Software
• Enterprise Sales
• Negotiation

Employment Type: Full Time

Vacancy: 1