Senior Staff Engineer, Customer Genius

OKX; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading cryptocurrency exchange in Singapore seeks a product developer to design innovative chat bot solutions and enhance customer support systems. The ideal candidate has a technology degree and significant experience in API development, database management, and automated testing. Join a dynamic team to deliver cutting-edge support solutions leveraging advanced technology.

Responsibilities

• Design and develop cutting-edge chat bot and support related products.
• Work closely with cross-functional teams.
• Build high availability high performance distributed service.
• Improve technology best practices and conduct code reviews.
• Build next generation Customer Support System.

Skills

Microservices/API development

Java/SpringBoot/SpringCloud

Multi-threading and distributed architecture

Relational databases

Cloud-based Linux environment

Automated testing and continuous integration

Education

Bachelors in Science/Technology/Engineering/Mathematics

Job description

About OKX

Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.

About the team

The Platform Service team is responsible for building products and tools for the growth of the global business, helping more users around the world embrace encrypted assets, as well as to help support the platform business to achieve rapid growth in more regions. The incumbent would be part of our Customer Genius product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center.

Responsibilities

• Design and Development of cutting-edge chat bot and support related products on the exchange platform
• Work closely with Product, Design and Marketing teams to drive rapid innovation in cross-functional teams
• Build high availability high performance distributed service
• Improve technology best practices and code reviews for peers
• Build company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc.

Requirements

• Bachelors in Science / Technology / Engineering / Mathematics
• Experience in Microservices/ API development with Java/SpringBoot/SpringCloud.
• Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka etc.
• Solid experience with relational databases
• Comfortable with cloud-based Linux environment
• Experience in practicing automated testing and continuous integration