Senior Solutions Engineer

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading financial technology firm in Singapore is seeking a Solution Engineer who will collaborate with commercial teams and clients during pre-sales, solution design, and API implementation stages. Ideal candidates should possess a degree in computer science and at least 2 years of experience in a customer-facing engineering role. Proficiency in at least one major programming language and the ability to communicate fluently in Mandarin and English is essential. This role offers opportunities to solve complex business problems with innovative technology.

Qualifications

• 2+ years’ experience in a customer-facing engineering role.
• 5+ years of experience in finance or internet industry.
• Capable of communicating with stakeholders in Mandarin and English.

Responsibilities

• Design solutions for strategic clients to address business challenges.
• Develop proof of concept applications and present technical demos.
• Lead RFP management and collaborate with various teams.
• Provide strategic insights to improve implementation processes.
• Identify and troubleshoot technical issues during integration.
• Capture outstanding deliverables per project plan.

Skills

Exceptional communication skills

Fluent in Mandarin

Problem-solving

Dynamic environment adaptability

Education

Bachelor’s or higher degree in Computer Science or related field

Tools

RESTful APIs

Major programming languages

Job description

Job Description

As the Solution Engineer you will work alongside our commercial teams throughout the pre‑sales, solution design and API implementation stages. The Solutions Engineer directly interfaces with our strategic clients to listen and gather client requirements and pain points, then work with various departments from Sales, Product, Development and Engineering to ensure our solution proposal is in motion to improve the customer's experience in order to secure the business deal.

Responsibilities

• Work with account executives to design solutions that solve critical business challenges for strategic clients, throughout the pre‑sales, solution design and implementation stages.
• Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help Airwallex client make the most of their integration.
• Lead RFP management process and collaborate closely with commercial teams, product teams, engineering teams, legal teams, ops teams, to drive consistency and accuracy in RFP responses.
• Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction.
• Be able to identify and troubleshoot technical issues and ensure client’s integration follow the best practice guidelines to create best client experience.
• Provide structured feedback and work closely with Airwallex’s product engineering teams.
• Take ownership of outstanding deliverables and ensure they are captured per the project plan.
• Research advanced technology regarding best practices in the vertical and seek to find best solutions.

Qualifications

• Bachelor’s or higher degree in Computer Science, Information Science, Business Administration, or equivalent.
• 2+ years’ experience working in a similar customer‑facing engineering role.
• 5+ years of experience in finance or internet related industry.
• Exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions.
• Experienced working in a dynamic environment, with start‑up mentality and enjoys defining the rules.
• Interested in solving open ended business problems with a combination of technology and creative thinking.
• Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java and etc.).
• Experience integrating RESTful APIs into web applications.
• Capability to communicate in fluent Mandarin/English with both internal and external stakeholders.