Senior Sales Support – (ID: 690744)

PERSOL; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a skilled Order Management Specialist. The role involves managing the complete order-to-delivery cycle and collaborating closely with project and finance teams for sales forecasting. Candidates should possess a minimum Diploma in Business and have at least 8 years of experience in regional sales administration or order management, preferably in a manufacturing environment. Proficiency in SAP and customer coordination skills are essential.

Qualifications

• Minimum Diploma in Business or above.
• 8 years of experience in regional sales administration or order management setting.
• Experience with high volume of transactions.

Responsibilities

• Manage the end-to-end order-to-delivery cycle.
• Collaborate with Project and Finance teams for sales forecasting.
• Address customer complaints and order-related issues.

Skills

Order management

Sales forecasting

SAP

Customer coordination

Process improvement

Education

Minimum Diploma in Business

Tools

SAP

Job description

Responsibilities:

• Order Management: Manage the end-to-end order-to-delivery cycle, ensuring timely and accurate fulfillment, including shipments.
• Collaborate closely with the Project and Finance teams to ensure precise sales forecasting, invoicing, and payment collection.
• Commercial Handling: Ensure all orders align with company policies and agreed commercial terms.
• Review and maintain project costings within SAP.
• Act as a business partner to the project team, supporting commercial execution and gross margin (GM) management.
• Customer Coordination: Act as the main point of contact for customers concerning order status, delivery timelines, and commercial matters.
• Promptly and effectively address customer complaints and order-related issues.
• Process Improvement: Identify and implement enhancements to improve the efficiency and accuracy of order processing.
• Create and update standard operating procedures for order management.
• Reporting and Analysis: Collaborate with the Project Manager to produce regular reports on order status and delivery performance, and proactively flag potential delays or gross margin risks.

Requirements:

• Minimum Diploma in Business or above
• Experience with high volume of transaction
• Experience in SAP
• 8 years of experience in regional sales administration or order management setting.
• Experience in a manufacturing environment is an advantage