Senior Sales Support (Furniture)

JEB ASIA PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A furniture industry firm in Singapore is looking for a Sales Support Specialist. This role involves assisting the sales team with customer inquiries, order processing, and managing correspondences. The ideal candidate should have a minimum of 3 years in a sales support role, excellent communication skills, and proficiency in Microsoft Office. Responsibilities include preparing sales quotes and coordinating logistics to ensure timely delivery and installation of furniture products. Competitive compensation and opportunities for growth are offered.

Qualifications

• Minimum 3 years of experience in a sales support or customer service role, preferably in the furniture industry.
• Ability to effectively liaise with customers and internal stakeholders.
• Attention to detail.

Responsibilities

• Assist the Sales team with customer inquiries and order processing.
• Manage correspondences between suppliers and sales team.
• Prepare sales quotes, invoices, and documentation.
• Coordinate with logistics for delivery and installation.
• Liaise with factories to meet deadlines.

Skills

Excellent communication and interpersonal skills

Strong administrative and organizational skills

Proficient in Microsoft Office suite

Knowledge of furniture products

Team player with a positive attitude

Job description

Job Description

• Assist the Sales team with customer inquiries, order processing, and after-sales support
• Managing correspondences between suppliers and sales team
• Work with Sales on providing quotations and proposal. Prepare sales quotes, invoices, and other documentation in a timely and accurate manner
• Demonstrate and implement cost saving measures
• Coordinate with the logistics team to ensure efficient delivery and installation of furniture products
• Liaise with factories and logistic department on meeting deadline
• Prepare mock-up samples & colours scheme confirmation for Client
• Issue of PO to Respective Factories
• Meeting with all related departments to ensure the feasibility of launching new products
• Solve technical problems from project team, sales team and overseas projects to ensure on time delivery of projects
• Discuss with suppliers about the feasibility of customized products
• Arrange product LAB testing information and technical details
• Understand all aspects of installation relating to furniture
• Prepare tender submission and proposal
• Prepare budget costing and proposal
• Go through tender specifications with sales manager
• Get final approval on costing from sales manager
• Ensure tender is completed and submitted on time
• Prepare PO and 3D drawings for factory to fabricate
• Create presentation materials for customer presentation
• Prepare design concepts for workplace layouts with sketches
• Take an active approach to learn new products from the supplier range
• Assist with ad hoc responsibility as per requested by sales team
• Maintain accurate sales records and provide regular reporting to the Sales Manager
• Support the implementation of sales strategies and initiatives
• Contribute to the continuous improvement of sales processes and customer experience

Requirement

• Minimum 3 years of experience in a sales support or customer service role, preferably in the furniture industry
• Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
• Strong administrative and organizational skills, with attention to detail
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
• Knowledge of furniture products and industry trends would be an advantage
• A team player with a positive attitude and a willingness to learn and grow