Senior Project Engineer

TREEVISION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic company in Singapore is seeking an experienced team manager to oversee team performance and enhance customer service delivery. The ideal candidate should possess strong leadership and communication skills, with a customer-centric approach. Responsibilities include hiring and training team members, resolving customer complaints, and ensuring adherence to service standards. Join a forward-thinking organization where your problem-solving abilities will contribute to operational success.

Qualifications

• Ability to lead, motivate, and inspire a team.
• Strong verbal and written communication skills.
• Ability to analyze problems and develop effective solutions.
• Knowledge of relevant software and hardware.
• Empathy, patience, and a customer-centric approach.
• Ability to manage multiple tasks and prioritize effectively.
• Meticulous attention to detail and accuracy.

Responsibilities

• Hiring, training, and developing team members.
• Ensuring high-quality customer service delivery.
• Monitoring team performance and identifying areas for improvement.
• Ensuring adherence to service level agreements (SLAs).
• Identifying and resolving technical issues.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Organizational Skills

Attention to Detail

Job description

Key Responsibilities:

• Team Management:
  • Hiring, training, and developing team members.
  • Setting performance goals and conducting performance reviews.
  • Motivating and inspiring the team to achieve targets.
  • Addressing team conflicts and resolving issues.
• Customer Service:
  • Ensuring high-quality customer service delivery.
  • Handling escalated customer issues and complaints.
  • Identifying customer needs and expectations.
  • Implementing strategies to improve customer satisfaction.
• Operational Efficiency:
  • Monitoring team performance and identifying areas for improvement.
  • Streamlining processes and implementing best practices.
  • Utilizing tools and technology to optimize service delivery.
  • Managing team schedules and resource allocation.
• Quality Assurance:
  • Ensuring adherence to service level agreements (SLAs).
  • Implementing quality control measures.
  • Analyzing customer feedback and implementing necessary changes.
• Problem Solving:
  • Identifying and resolving technical issues.
  • Troubleshooting system failures and errors.
  • Implementing solutions to prevent recurring problems.

Required Skills and Qualifications:

• Leadership Skills: Ability to lead, motivate, and inspire a team.
• Communication Skills: Strong verbal and written communication skills.
• Problem-Solving Skills: Ability to analyze problems and develop effective solutions.
• Technical Expertise: Knowledge of relevant software and hardware.
• Customer Service Skills: Empathy, patience, and a customer-centric approach.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Attention to Detail: Meticulous attention to detail and accuracy.