Senior Programs and Business Operations Lead

Airbnb; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading travel technology company in Singapore is seeking a Senior Programs and Business Operations Lead. This role focuses on driving strategic growth initiatives within the Asia-Pacific market. The ideal candidate will have over 15 years of experience in project management, strong analytical skills, and the ability to thrive in a fast-paced environment. Join a diverse team that values inclusion and innovation.

Qualifications

• 15+ years of experience in consulting or project management in hospitality or OTA.
• Deep familiarity with Asia-Pacific business, economic and cultural environments.
• Experience working in a matrix organization.

Responsibilities

• Execute business priorities with a focus on events and partnerships.
• Synthesize data and insights into actionable recommendations.
• Define operating strategy for a large, distributed organization.

Skills

Project management

Data analysis

Stakeholder engagement

Communication skills

Strategic thinking

Tools

SQL

Job description

Senior Programs and Business Operations Lead

Join to apply for the Senior Programs and Business Operations Lead role at Airbnb

The Global Markets team plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team leads Airbnb’s continued growth and success in its next chapter. The Global Markets team sits within the Chief Business Officer organization and ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions plan and execute growth strategies across supply, demand, and other surfaces in a way that resonates with our communities.

Responsibilities

• High-Impact Prioritization & Operations: Shape, influence, and execute business priorities with a key focus on events and partnerships by building alignment across senior stakeholders, ensuring that initiatives ladder up to both regional and global goals.
• Integrated Insights: Synthesize data, trends, guest and host insights, and analysis into actionable recommendations to develop new growth levers for the Asia business.
  • Work with FP&A to assess business performance and deep dive into areas of strength and weakness
  • OKR management and understanding of roadblocks and status updating for the Asia business
• Operational rigor and leadership: Define the operating system strategy for a large, distributed organization, ensuring alignment with Airbnb-wide initiatives and the Asia business.
  • Drive weekly, monthly, quarterly and annual business operation meetings across the Asia business.
  • Conduct deep dives into operational, programs or functional topics as needed.
  • Work with functional leads to set strategy and execute operations.
• Stakeholder Collaboration: Work closely within Global Markets team members and different business lines within the Chief Business Officer team. Drive accountability and progress across cross-functional teams through partnership, fostering clarity, ownership, and alignment around key goals.
• Executive Support & Representation: Prepare executive-level materials and deliver key presentations to senior leadership. Represent the team in high-impact forums and act as a trusted proxy for senior leaders when appropriate.
• Growth Enablement: Identify and incorporate high-impact initiatives into team roadmaps, ensuring effective collaboration across other functions. Incubate and drive special projects for the region.

Experience & Qualifications

• 15+ years experience in a consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred
• Deep familiarity with the business, economic and cultural environments across the Asia-Pacific region
• Strong verbal and written communication skills
• Experience working in a matrix environment
• Ability to take initiative and deal with ambiguity and uncertainty
• Strong appetite for working with the Airbnb community
• Ability to manage complex projects and multi-task with excellent organizational skills
• Pays attention to both details and macro-level outcomes
• Seasoned internal and external communicator with strong interpersonal skills
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• Data driven, can do attitude, strategic thinker and passion for new products and solutions
• Data fluency and familiarity with SQL

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.