Senior Principal Platform Architect

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading tech solutions provider in Singapore seeks a Senior Principal Platform Architect to help establish a technical foundation within ServiceNow. The role involves engaging with customers and partners, translating complex requirements into architectural blueprints, and guiding teams in delivering successful solutions. Candidates should have over 15 years of experience, including expertise in AI integration and management consulting. This position requires travel and collaboration across various teams to optimize digital transformation initiatives.

Qualifications

• Experience leveraging AI in work processes and decision-making.
• 15+ years in professional services or equivalent education.
• Management consulting experience preferred.
• Ability to travel up to 50%.
• Experience in a fast-paced startup environment.

Responsibilities

• Work with customers and teams on implementation of solutions.
• Engage with Enterprise Architects to drive platform vision.
• Translate business goals into a customer roadmap.
• Oversee technical governance and solution delivery.
• Mentor and support professional development of others.

Skills

AI integration

Management consulting

Complex problem-solving

Communication to diverse audiences

Education

15+ years progressive experience

ServiceNow certifications

Certified Master Architect (CMA)

Certified Technical Architect (CTA)

Tools

AI-powered tools

Enterprise Architecture Frameworks (e.g., TOGAF, IT4IT)

Cloud application technologies

Job description

Job Description

The Customer Outcomes SeniorPrincipalPlatform Architectis a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

What you get to do in this role:

• You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Engage with the customer’s Enterprise Architects to drives enterprise platform vision, aligns architecture strategy to long-term business and AI Transformation
• Provide a variety of knowledge across multiple workflows and position ServiceNow as the digital transformation platform standard, integrated with their core applications
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Be a technical advisory role to drives discussions and workshops withrelevant stakeholders to the ServiceNow product strategy team to steer the product roadmap
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills of data modeling, data governance, CMDB design, data strategies, platform security, and integration
• Involved in more complex engagements providing expertise across multiple workflows
• Lead architecture integration across ITSM, ITOM, SecOps, CSM, HRSD, SPM, App Engine, etc.
• Provide cross-domain design authority oversight.
• Support the professional development of others through means of mentoring.
• Seen as an expert across the industry and an active contributor of leading practices.
• Involved in more complex engagements providing expertise across multiple workflows.
• Work with the extended account team to form global roll out plans, extending platform expansion.
• Participate in presales opportunities and promote the platform architect role into all accounts.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• Ability to travel up to 50%
• Creativity with comfort running programs independently within a "startup paced" environment
• Experience driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• ServiceNow certifications in aligned workflow
• Industry domain expertise in multi-geo enterprise / providers
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc
• Certified Master Architect (CMA) Certified Technical Architect (CTA) in good standing