Senior Patient Services Lead — Pre-Op & Admitting

Singapore National Eye Centre; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Customer Service Team Leader to manage a team and ensure seamless operations of admission centres. Responsibilities include staff management, coaching, and supporting process improvements. Ideal candidates should have a diploma or relevant experience in customer service, excellent interpersonal skills, and the ability to work staggered hours. Experience with SAP is a plus.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience.
• GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience.
• Willingness to work staggered hours between 8:30am and 6:30pm on weekdays.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering and coach team members.
• Support process improvement initiatives and resolve operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline with 2 years of frontline customer service experience

GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience

Tools

SAP system

Job description

A leading healthcare institution in Singapore is seeking a Customer Service Team Leader to manage a team and ensure seamless operations of admission centres. Responsibilities include staff management, coaching, and supporting process improvements. Ideal candidates should have a diploma or relevant experience in customer service, excellent interpersonal skills, and the ability to work staggered hours. Experience with SAP is a plus.