Senior Patient Service Center Specialist

HEALTH MANAGEMENT INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Senior/Patient Service Associate to deliver high-quality customer service through various communication channels. You will handle inquiries, provide accurate information, and maintain a professional attitude while meeting targets. The ideal candidate has a minimum of GCE O-Level or equivalent, possesses strong communication skills, and can multitask in a structured environment. This full-time role requires a 5.5-day work week and offers a dynamic working environment.

Qualifications

• Minimum GCE O-Level, Diploma, or equivalent.
• Prior call centre or customer service experience is advantageous.
• Willing to commit to a 5.5 days work week.

Responsibilities

• Handle inbound calls, emails, chat messages, and enquiries promptly.
• Manage follow-ups, callbacks, and pending cases.
• Record all interactions and case details in the CRM system.
• Assist with surveys, campaigns, and customer follow-up calls.

Skills

Customer-centric mindset

Verbal communication

Active listening

Written communication

Multitasking

Problem-solving

CRM system proficiency

Team player

Experience with PLATO Clinic Management

Education

Minimum GCE O-Level, Diploma, or equivalent

Tools

CRM systems

Telephony platforms

Basic computer applications

Job description

A healthcare service provider in Singapore is seeking a Senior/Patient Service Associate to deliver high-quality customer service through various communication channels. You will handle inquiries, provide accurate information, and maintain a professional attitude while meeting targets. The ideal candidate has a minimum of GCE O-Level or equivalent, possesses strong communication skills, and can multitask in a structured environment. This full-time role requires a 5.5-day work week and offers a dynamic working environment.