Senior / Patient Service Associate, Specialist Clinics Operations

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Patient Service Associate to enhance patient experience in specialist clinics. This role involves managing clinic session changes, liaising with stakeholders, and providing exceptional customer service. The ideal candidate will have a background in healthcare, strong communication skills, and proficiency in Microsoft Office. Join a team that values meticulous administrative support and aims for excellence in patient care. If you are passionate about making a difference in the healthcare sector, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a relevant role, preferably in healthcare.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage clinic session changes and patient appointments efficiently.
• Ensure quality standards and achieve department KPIs monthly.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Education

GCE ‘N’/ ‘O’ / ‘A’ Level

NITEC

Higher NITEC

Diploma in relevant discipline

Tools

Microsoft Office

Job description

Senior / Patient Service Associate, Specialist Clinics Operations

Job Category: Ancillary

Posting Date: 7 Apr 2025

Responsibilities:

1. Responsible for effecting clinic session changes in system, liaising with different stakeholders to manage patient appointments, as well as other administrative duties.
2. Meet quality standards and achieve department KPIs on a monthly basis.
3. Provide excellent customer service and meticulous administrative support.
4. Any other duties assigned from time to time.

Requirements:

1. GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline.
2. 1 to 2 years of working experience, preferably in healthcare industry.
3. Candidates with no prior experience are welcome to apply.
4. Good interpersonal & communication skills.
5. Proficient in Microsoft Office applications.