Senior / Patient Service Associate, Population Health & Integrated Care Office (PHICO) [Contract]

Singapore National Eye Centre; Singapore; On-site; SGD 30,000 - 40,000; Part time

Job summary

A leading healthcare facility in Singapore is seeking a Senior Patient Service Associate to assist Community Nurses and Care Coordinators with patient inquiries and administrative tasks. Candidates should possess NITEC/GCE N/O/A Levels with at least 2 years experience or a diploma in a healthcare-related field. This role involves managing appointments, referrals, and supporting the healthcare team in various duties.

Qualifications

• 2 years of experience preferred for NITEC/GCE N/O/A Levels holders.
• 0 years of experience accepted for diploma holders.

Responsibilities

• Serve as a point of contact for Community Nurses and SCCAs.
• Manage registration, appointment scheduling, referrals, and billing.
• Support administrative and secretariat duties for the team.

Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Education

NITEC/GCE N/O/A Levels

Diploma in healthcare related field

Job description

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Senior / Patient Service Associate, Population Health & Integrated Care Office (PHICO) [Contract]

Job Category: Ancillary

Posting Date: 19 Sept 2025

The Job:

The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team. He/she will support the SingHealth HSG team in administrative and secretariat duties such as referral management, data collection and management, report collation and arrangement of multidisciplinary team sessions.

Job Requirements:

• NITEC/GCE N/O/A Levels with 2 years of experience
• Diploma holders (preferably healthcare related) with 0 years of experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint)