Senior Patient Service Associate

Singapore National Eye Centre; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a detail-oriented Recruitment Officer to manage data and engage with families for the KidSTART programme. The role involves tracking participant data, ensuring compliance with guidelines, and collaborating with staff for patient recruitment. Ideal candidates will have relevant experience and advanced Excel skills. This role offers an opportunity to contribute meaningfully to early childhood development support in the community.

Qualifications

• 2-4 years of relevant experience in a healthcare or community service setting.
• Strong experience in database maintenance and data cleaning.
• Ability to learn healthcare management systems quickly.

Responsibilities

• Track and analyse potential participant data using advanced Excel functions.
• Screen and assess family eligibility through systematic data analysis.
• Manage appointment scheduling via the hospital appointment system.

Skills

Advanced Excel skills for data analysis

Attention to detail

Organisational skills

Communication

Team player

Education

Diploma with 2-4 years' experience or GCE N/O/A Level/NITEC in Healthcare with 6-10 years' experience

Tools

Microsoft Office

OAS

SAP

Job description

Select how often (in days) to receive an alert:

KK Women's and Children's Hospital Pte. Ltd.

Job Category: Administration

Posting Date: 29 Jan 2026

We're seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Key Responsibilities

1. Programme Recruitment & Data Management
   • Track and analyse potential participant data using advanced Excel functions
   • Maintain comprehensive recruitment databases with meticulous attention to detail
   • Generate recruitment reports
   • Ensure data accuracy and compliance with PDPA guidelines
2. Family Engagement & Screening
   • Screen and assess family eligibility through systematic data analysis
   • Guide prospective families through the programme enrolment process
   • Coordinate with Social Work Assistants/Coordinators for recruitment of patients
3. Manage appointment scheduling via the hospital appointment system
   • Coordinate with clinic staff to identify potential programme participants
   • Maintain organised records of all recruitment activities
   • Track and follow up on pending applications
   • Administrative duties to support any ad hoc assignments, as when required

Requirements

• Diploma with 2-4 years' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years' relevant experience
• Healthcare or community service experience is advantageous
• Advanced Excel skills for data analysis and management
• Strong experience in database maintenance and data cleaning
• Proficient in Microsoft Office, OAS and SAP
• Ability to learn and navigate healthcare management systems
• Exceptional organisational skills
• Strong attention to detail in data handling
• Professional yet approachable communication style
• Ability to maintain objectivity while showing empathy
• Team player with initiative and problem-solving abilities
• Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.