Senior / Patient Service Associate (Inpatient Ward) (2-Year contract)

WOODLANDSHEALTH PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a motivated individual for a role that involves coordinating admissions, assisting patients, and providing excellent customer service. Candidates with GCE 'N' or 'O' levels and bilingual abilities will be preferred. This position offers an opportunity to work in a fast-paced environment dedicated to patient care.

Qualifications

• GCE 'N' or 'O' levels or higher education qualifications required.
• Able to communicate in two or more languages is advantageous.
• Experience in customer service preferred.

Responsibilities

• Perform admission procedures and coordinate with Bed Management Unit.
• Attend to queries from customers and assist patients.
• Collect payments and provide financial counselling to patients.
• Assist with scheduling appointments and maintaining cleanliness.

Skills

Customer service

Bilingual communication

Education

GCE 'N' or 'O' levels / Professional Certificate/NITEC/Higher NITEC or Diploma

Job description

Duties & Responsibilities

• Perform admission procedure and coordinate with Bed Management Unit for bed booking and reservation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up
• To maintain the cleanliness and tidiness of the wards' counters

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
• Experience in frontline customer service is preferred
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.