Senior / Patient Service Associate Executive, Pre-Operative & Admitting Services

Singapore National Eye Centre; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Customer Service Team Leader to manage a team and ensure seamless operations of admission centres. Responsibilities include staff management, coaching, and supporting process improvements. Ideal candidates should have a diploma or relevant experience in customer service, excellent interpersonal skills, and the ability to work staggered hours. Experience with SAP is a plus.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience.
• GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience.
• Willingness to work staggered hours between 8:30am and 6:30pm on weekdays.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering and coach team members.
• Support process improvement initiatives and resolve operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline with 2 years of frontline customer service experience

GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience

Tools

SAP system

Job description

Overview

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres. Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Posting Date: 13 Sept 2025

Responsibilities

• Lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.
• Manage staff rostering, coaching and training of team members.
• Support process improvement initiatives, handle service feedback, resolve operational issues, and provide coverage support for team members when required.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 8:30am and 6:30pm on weekdays