Senior / Patient Service Associate (Emergency Department) (Contract)

WOODLANDSHEALTH PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A healthcare provider in Singapore is seeking customer service personnel to register patients, assist with queries, and manage payments. The ideal candidate should have GCE 'N' or 'O' levels, or higher qualifications, with the ability to communicate in multiple languages considered a bonus. Applicants must also be ready to work three rotating shifts, including weekends and public holidays. Experience in a customer-facing role is preferred and will enhance your application.

Qualifications

• Ability to communicate in two or more languages/dialects is an advantage.
• Experience in frontline customer service is preferred.
• Must be computer literate.

Responsibilities

• Register patients for consultation.
• Attend to queries from internal and external customers.
• Assist patients as needed.
• Collect payments for services rendered.
• Provide financial counselling to patients.
• Schedule follow-up appointments.

Skills

Multilingual communication

Customer service experience

Computer literacy

Education

GCE 'N' or 'O' levels

Professional Certificate/NITEC or Diploma

Job description

Duties & Responsibilities

• Register patients for consultation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC or Diploma
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
• Computer literate
• Experience in frontline customer service is preferred
• Possess the ability to work 3 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.