Senior Patient Service Associate, Business Office (Financial Counselling)

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a financial counsellor to provide inpatient financial counselling to patients and their families. The role requires at least a diploma and 1 year of relevant experience, along with strong interpersonal and communication skills. The ideal candidate is customer-oriented, meticulous, and capable of handling financial inquiries efficiently. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• At least 1 year of relevant experience in financial counselling.
• Good team player with strong interpersonal skills.
• Highly motivated and adaptable to change.
• Customer-oriented and meticulous with a flair for numbers.

Responsibilities

• Provide inpatient financial counselling to patients and their next-of-kin.
• Attend to financial counselling enquiries and case closures.
• Compute statistical information and maintain document keeping.
• Participate in quality improvement projects.

Skills

Interpersonal skills

Communication skills

Customer-oriented

Attention to detail

Education

Diploma

Job description

Overview

Inpatient financial counselling is provided to patients and their next-of-kin, including patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection.

Responsibilities

• You will provide inpatient financial counselling to patients and their next-of-kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection.
• You will attend to financial counselling enquiries and follow through timely case closures.
• Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping, participating in quality improvement projects, and providing administrative support to the department.

Requirements

• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers