Senior Patient Service Associate, Business Office (Financial Counselling)

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Patient Service Associate to join their Business Office team. In this role, you will provide essential financial counselling to patients and their families, guiding them through healthcare financing options and payment processes. You'll be responsible for addressing inquiries, ensuring timely case closures, and supporting quality improvement initiatives. This position is ideal for a motivated individual who thrives in a dynamic environment and possesses strong communication and numerical skills. Join a dedicated team where your contributions will help enhance patient experiences and support the healthcare community.

Qualifications

• Diploma holder with at least 1 year of relevant experience.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Provide financial counselling to patients and their families.
• Handle financial inquiries and ensure timely case closures.
• Participate in quality improvement projects and provide admin support.

Skills

Interpersonal Skills

Communication Skills

Customer Service Orientation

Numerical Skills

Education

Diploma

Job description

Senior Patient Service Associate, Business Office (Financial Counselling)

Job Category: Ancillary

Posting Date: 4 Apr 2025

You will provide inpatient financial counselling to patients and their next-of-kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection. You will attend to financial counselling enquiries and follow through timely case closures. Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping, participating in quality improvement projects, and providing administrative support to the department.

Requirements:

• Diploma, preferably with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers