Senior/Patient Service Associate, Admissions (Part-time)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A healthcare institution in Singapore seeks a committed individual for front-line patient services. You will assist with patient registration, manage appointments, and provide financial counselling. Ideal candidates should have relevant diplomas and prior experience in customer service. A pleasant personality and proficiency in data systems are essential. Minimum commitment of 20 hours per week is required.

Qualifications

• Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or knowledge of hospital operations is preferred.
• Proficient in IT data/information systems.

Responsibilities

• Provide excellent front-line services to patients for admission.
• Assist in the registration of patients and maintain accurate records in the database.
• Handle enquiries on patient admissions and schedule appointments.

Skills

Customer service

Interpersonal skills

Communication skills

IT data/information system proficiency

Education

Diploma/Higher NITEC/NITEC/O levels

Tools

SAP system knowledge

Job description

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients' appointments, collecting deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements

• Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.
• Candidate is required to commit minimum 20 working hours per week.