Senior Patient Experience Specialist

Woodlands Health; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A healthcare organization in Singapore is seeking a customer service representative to handle queries, manage patient support, and ensure high-quality service. The ideal candidate has 1-2 years of experience in a contact centre setting, strong communication skills, and is a team player. Familiarity with medical terminology is beneficial. The role requires the ability to work alternate Saturdays, contributing to a dynamic and fast-paced environment.

Qualifications

• 1–2 years of contact centre or customer service experience in a healthcare environment.
• Familiarity with basic medical terminology is an advantage.
• Must be able to work alternate Saturdays.

Responsibilities

• Handle customer queries across communication channels.
• Serve as primary contact for non-subsidised patients.
• Manage challenging customers and ensure documentation.

Skills

Strong communication skills

Team player

Customer service experience

Competent in Microsoft Office & CRM

Bilingual with knowledge of dialects

Education

GCE 'O' Levels, NITEC, Diploma

Job description

A healthcare organization in Singapore is seeking a customer service representative to handle queries, manage patient support, and ensure high-quality service. The ideal candidate has 1-2 years of experience in a contact centre setting, strong communication skills, and is a team player. Familiarity with medical terminology is beneficial. The role requires the ability to work alternate Saturdays, contributing to a dynamic and fast-paced environment.