Senior Operations Executive (Co-Living)

Coliwoo Property Management Pte Ltd; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A leading property management company in Singapore is looking for a Property Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have at least a diploma in hospitality and 2 years of relevant experience in property management. Key responsibilities include managing guest communications, ensuring compliance with safety regulations, and supporting community events. Proficiency in MS Office and strong customer service skills are essential for this role.

Qualifications

• Minimum 2 years of experience in student hostel/serviced office operations management.
• Familiar with Facilities Management.
• Experience in property/facilities management or front desk is advantageous.

Responsibilities

• Oversee daily operations and maintenance of the property.
• Manage guest communications and hospitality services.
• Conduct property inspections and coordinate maintenance work.

Skills

Customer service orientation

Interpersonal skills

Analytical skills

Presentation skills

Education

Diploma in Hospitality or relevant field

Tools

MS Office

Job description

Responsibilities

• Responsible for the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our guests.
• Establish a professional communication and provide tip-top hospitality services to our guests, including managing check-ins / check-outs, enquiries and maintenance requests.
• Conduct room viewings for guests who request for a room change, and follow-up with the necessary proper documentations in our property management system.
• Roll out housekeeping rosters and coordinate in-room / external work with contractors.
• Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing, electronic door lock reprogramming and landscaping works.
• Manage incident reporting actively and take remedial actions to resolve the problems. Maintain good records of all incidents and maintenance tickets raised.
• Ensure compliance of Safety & Building regulations and all other statutory requirements, including Fire Safety & CERT regulations.
• Provide support for community events held within the property.

Requirements

• Minimum Diploma in Hospitality or relevant field
• At least 2 year(s) of experience in student hostel / serviced office operations management.
• Well versed in Facilities Management.
• Strong customer service orientation.
• Experience in property / facilities management or front desk would be advantageous.
• Good team player with interpersonal, analytical, presentation skills.
• Service-orientated with pleasant disposition.
• Experience in using MS Office.

We regret that only shortlisted candidates will be notified.