Senior Officer & Manager, Chargeback, Group Tech & Operations

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore is looking for a detail-oriented candidate for a chargeback-related role. Responsibilities include analyzing chargeback scenarios, processing requests, and providing support on administrative tasks. Ideal candidates are recognized degree holders with 1-2 years of experience, although entry-level applicants are welcome as training will be provided. Strong communication and collaboration skills are essential for success in this role.

Qualifications

• 1-2 years of working experience is preferable.
• Strong attention to detail and a quality mindset.
• Open to entry-level candidates; training is provided.

Responsibilities

• Analyze various chargeback scenarios.
• Process chargeback requests accurately.
• Provide operations support on administrative tasks.
• Manage and resolve customer feedback and complaints.
• Identify productivity improvement opportunities.
• Support management in digitization efforts.

Skills

Analytical skills

Communication skills

Attention to detail

Collaboration

Education

Recognized degree

Job description

Responsibilities

• Analyzing of various chargeback scenarios
• Processing of chargeback request
• Provide operations support on administrativetask and projects eg data entry and documentation handling
• Complete all requests with accuracy andwithin the agreed Service Level Agreement
• Manage and resolve customers’ and businessunits’ feedback/complaints and queries promptly
• Identify opportunities to improveproductivity, risk controls, efficiency and service quality in the team
• Support in digitization effort driven by themanagement and ad-hoc /admin tasks assigned

Requirements

• A recognized degree holder with 1-2 years of working experience
• Open to entry level, training is provided
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Open to contract role