Senior Officer, IT Security Operations (Contract)

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading banking institution in Singapore is seeking a dedicated professional for an operational management role. The successful candidate will oversee daily operational tasks and ensure compliance with banking regulations. Responsibilities include process improvement, reporting, and customer service. Candidates must have a Bachelor's degree in a relevant field and 3-5 years of experience in the banking industry. Strong analytical and communication skills are essential for this role. The position offers opportunities for mentorship and project involvement.

Qualifications

• Minimum of 3-5 years of experience in the banking or financial services industry.
• Demonstrable experience in an operational or support role.
• Familiarity with banking-specific systems.

Responsibilities

• Oversee daily operational tasks and ensure adherence to procedures.
• Monitor compliance with banking regulations and manage risks.
• Identify areas for process improvement and develop efficient workflows.
• Prepare and analyze reports to support decision-making.
• Liaise with internal departments and external clients to resolve issues.
• Mentor junior team members in departmental functions.
• Support departmental projects and initiatives.
• Maintain high standards of customer service.

Skills

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Education

Bachelor's degree in Business Administration, Finance, Economics, or related field

Tools

Microsoft Office Suite

Job description

Operational Management

• Oversee and execute daily operational tasks within the assigned department, ensuring efficiency, accuracy, and adherence to established procedures.

Compliance and Risk Management

• Monitor and ensure strict compliance with all relevant banking regulations, internal policies, and risk management frameworks. Identify potential risks and elevate issues appropriately.

Process Improvement

• Proactively identify areas for process improvement and contribute to the development and implementation of more efficient workflows and systems.

Reporting and Analysis

• Prepare and analyze various reports, data, and documentation to support decision‑making and provide insights to management.

Stakeholder Collaboration

• Liaise effectively with internal departments, external vendors, and clients to facilitate smooth operations and resolve queries or issues.

Mentorship and Training

• Provide guidance and support to junior team members, assisting in their development and understanding of departmental functions.

Project Support

• Participate in and contribute to departmental projects and initiatives as required, ensuring timely completion and effective outcomes.

Customer Service

• Maintain a high standard of customer service in all interactions, addressing inquiries and resolving issues professionally and efficiently.

Job Requirements

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 3‑5 years of experience in the banking or financial services industry, with demonstrable experience in an operational or support role.
• Strong analytical and problem‑solving skills with meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with banking‑specific systems.