Senior / Marketing Executive ( Property / Event / Central )

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading property management firm based in Singapore is looking for a dedicated professional to manage tenant relations and enhance tenant satisfaction. The role includes preparing meeting documents, organizing tenant events, and addressing concerns effectively, ensuring immediate responses to tenant queries. Strong communication and problem-solving skills are vital for success in promoting a harmonious building environment. This position offers a dynamic workplace and the chance to significantly impact tenant engagement and retention.

Qualifications

• Proven experience in tenant management or property management.
• Strong communication and interpersonal skills.
• Ability to handle complaints and resolve disputes effectively.

Responsibilities

• Ensure tenant satisfaction and retention.
• Prepare meeting documents and minute meetings.
• Lead the concierge team to provide excellent customer service.
• Conduct regular tenant satisfaction surveys.

Skills

Tenant Communication

Problem Solving

Customer Service

Market Research

Job description

Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.

DUTIES & RESPONSIBILITIES

Administration

• To prepare weekly/monthly meeting documents and minutes.
• To organize social events & meetings.

Tenant Communication

Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct regular survey and achieve good results.

Problem Solving

Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner. Maintain accurate records of issues, resolutions, and follow-up actions taken.

Tenant Retention

Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.

Operations

Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently. Lead the concierge team to provide good customer service.

Market Research

Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.

Reporting & Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.