Senior Manager, People and Culture

NCS; Singapore; On-site; SGD 100,000 - 120,000; Full time

Job summary

A leading telecommunications company in Singapore seeks a Senior Manager, People & Culture (Employee Relations) to oversee employee relations, manage investigations, and ensure compliance with labour laws. The ideal candidate will have 8-10 years of HR experience, strong conflict resolution skills, and a deep understanding of Singapore's labour regulations. This role involves strategic advising, coaching, and optimizing HR processes within the organization.

Qualifications

• 8-10 years of experience in HR compliance and Industrial Relations.
• Proven experience in leading or managing an employee relations function.
• Solid understanding of Singapore labour laws and best practices.

Responsibilities

• Lead and manage the People Relations team.
• Develop and implement employee relation strategies and policies.
• Act as a strategic advisor on employee relation matters.
• Mediate and resolve conflicts involving unions and management.

Skills

Interpersonal skills

Conflict resolution skills

Communication abilities

Analytical skills

Problem-solving skills

Education

Bachelor's degree in human resources or business administration

IHRP Certification

Job description

Senior Manager, People & Culture (Employee Relations)

Date: 11 Jan 2026

Location: Singapore, Singapore

Company: Singtel Group

The role is responsible for ensuring a positive work environment and fair workplace by managing employee relations matters, keeping abreast of, and ensuring compliance with policies and regulations, and fostering effective communication between employees and management. He/she is responsible for managing various aspects of employee relations, including investigations, conflict resolution and policy implementation.

Key Responsibilities

Leadership & Strategy

• Lead and manage the People Relations team, providing coaching, mentorship, and guidance.
• Develop and implement employee relation strategies, policies, and practices aligned with organizational values and legal requirements.
• Act as a strategic advisor to People & Culture Leaders and Business Leaders on employee relation matters.

Case Management

• Primary point of contact for employees regarding workplace issues, grievances, and complaints.
• Mediate and resolve conflicts and disputes involving unions, management, employees, or government agencies. This includes conducting investigations on employee complaints, allegations of misconduct, conflicts, unauthorized change, and recommend appropriate resolutions.
• Ensure investigations adhere to investigation protocols, establish facts and identify patterns/systemic issues, and prepare detailed report on findings, conclusions and make recommendations to Management and in accordance with employment laws, regulations, and company policies.
• Perform data and root cause analysis to identify opportunities for improvement.
• Coordinate with and assist Internal Audit in employee-related investigations.
• Advise and educate line managers on lessons learnt from cases investigated and foster a culture of ethical, fair decision-making and behaviour across the organization.
• Go-to person for case management and provide reliable counsel to People & Culture Leaders.

Reporting, Documentation, Process Improvements

• Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc.
• Update management and stakeholders on compliance status and issues.
• Interact with Group Compliance team, Union, and other stakeholders to stay informed and abreast about changes in employment laws, regulations etc that may affect Singtel Group.
• Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.
• Use data insights to recommend proactive measures and process improvements

The ideal candidate should have/be

• Bachelor's degree in human resources or business administration, and is IHRP Certified.
• At least 8-10 years of related working experience in HR compliance and Industrial Relations from both union and employer’s perspective.
• Proven experience in leading or managing an employee relation team or function.
• Solid understanding of Singapore labour laws, regulations, compliance requirements and best practices.
• Experience in grievance handling and investigations.
• Strong interpersonal and conflict resolution skills.
• Excellent communication abilities including presentation skills.
• Skilled in analysis, problem-solving skills, critical thinking and meticulous attention to detail.