Senior Manager, Patient Experience & Service Transformation

Singapore National Eye Centre; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare institution in Singapore seeks a Manager for patient service operations. The role involves planning initiatives to improve patient experience and leading the feedback management process. Candidates should have a recognized degree and at least 8 years of experience, including 2 years in a managerial role. Strong skills in customer service, conflict resolution, and training development are essential.

Qualifications

• At least 8 years of working experience in customer/patient service operations.
• Minimum of 2 years in a managerial capacity.
• Experience in developing and conducting service training.

Responsibilities

• Plan initiatives for improving patient experience.
• Lead and manage the feedback management process.
• Engage with staff, patients, and caregivers actively.

Skills

Customer service operations

Service culture building

Conflict resolution

Data analytics

Planning and organization

Education

Recognised Degree

Job description

A healthcare institution in Singapore seeks a Manager for patient service operations. The role involves planning initiatives to improve patient experience and leading the feedback management process. Candidates should have a recognized degree and at least 8 years of experience, including 2 years in a managerial role. Strong skills in customer service, conflict resolution, and training development are essential.