Senior Manager/Manager, Educational Assistance

Yayasan MENDAKI; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-focused organization in Singapore is seeking a dedicated individual for a 2-year contract position supporting education initiatives for Malay/Muslim students. The candidate will manage programs like the Tertiary Tuition Fee Subsidy, engage students and parents, and lead a team. A relevant degree and 6–8 years of relevant team and process management experience are required. Strong leadership and stakeholder management skills are essential. This role may require occasional travel for meetings and events.

Qualifications

• 6–8 years of relevant experience in team management and process management.
• Proven leadership experience in strategic planning and programme management.
• Meticulous, resourceful, and effective in a fast-paced environment.

Responsibilities

• Oversee management and disbursement of education support initiatives.
• Engage with students and parents to implement initiatives.
• Set goals and provide mentorship to direct reports.

Skills

Stakeholder management

Communication skills

Leadership

Presentation skills

Education

Relevant degree from a recognised institution

Job description

Job Summary

The jobholder (2-year contract) supports the Team Lead and HOD on education support matters for Malay/Muslim students in post-secondary institutions and Institutes of Higher Learning (IHLs). The jobholder is responsible for the engagements of students and parents, as well as the management and disbursement of education support initiatives such as the Tertiary Tuition Fee Subsidy (TTFS) and study loans.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support organisation events. Although the jobholder is largely expected to work in an indoor environment, occasional travel for meetings and programme visits is expected.

Key Responsibility Areas

Management and Disbursement of Education Support Initiatives

• Oversee the efficient management and disbursement of MENDAKI’s education support initiatives for post-secondary and IHL students. These include TTFS, study loans and Education Trust Fund (ETF)-ITE Start-up Grants.
• Generate and submit monthly and quarterly reports or ad-hoc audit reports for grants and funding, including reports on study loans, collections, disbursements, loan holders, and deferments.
• Lead the collection and submission of organisation data as required by government agencies.
• Work with external auditors in preparation of the organisation’s annual report.

Engagement of Students and Parents

• Work with the team and various other stakeholders such as M3@Town Advisors and their Committees, and others in planning and implementing engagement initiatives with IHL students and their parents.
• Ensure that student databases are securely and effectively managed to facilitate a data-driven approach to engagement.

Team Leadership and Management

• Set goals and performance standards for direct reports.
• Mentor direct reports and provide feedback to support their personal and professional development.
• Supports team lead and HOD to execute functions, identify manpower needs and track budget utilization and accounting of processes and resources.

Requirements

• Relevant degree from a recognised institution preferred.
• 6–8 years of relevant experience in team management and process management.
• Proven leadership experience in strategic planning, programme management, and partnership development.
• Excellent stakeholder management, communication, and presentation skills.
• Meticulous, resourceful, and able to work effectively in a fast-paced, multi-stakeholder environment.
• Demonstrated ability to lead teams, manage budgets, and deliver measurable outcomes.