Senior Manager/Manager, Clinical Operations

National University Polyclinics; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Singapore is looking for a Senior Manager/Manager in Clinical Operations. You will be responsible for planning and managing clinical services in the exciting new Tengah General and Community Hospital, optimizing patient experiences, and working with a dynamic team to execute innovative healthcare solutions. We're seeking candidates with over 7 years of healthcare operations experience and exceptional interpersonal skills.

Qualifications

• At least 7 years of experience in healthcare operations, with relevant candidates considered for the Senior Manager role.
• Strong leadership qualities with the ability to motivate the team.
• Able to multi-task and work under pressure.

Responsibilities

• Attend workshops to optimize patient journeys.
• Lead development discussions for Tengah Hospital.
• Collaborate with stakeholders on service flow design.

Skills

Interpersonal and communication skills

Organizational skills

Leadership qualities

Problem-solving skills

Time management

Education

Bachelor's degree in healthcare administration or related field

Job description

Senior Manager/Manager, Clinical Operations

Job ID: 7197

Job Function: Administration

Institution: National University Health System

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state‑of‑the‑art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people‑focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

In this role, you will be responsible for various tasks related to clinical service planning, infrastructure development, and resourcing planning. Your contributions will play a crucial role in optimizing patient journeys, enhancing patient experience, and expanding access to care. You can expect to work in a fast‑paced environment and be challenged to navigate complex healthcare needs.

Job Responsibilities:

• Attend user engagement workshops to provide subject matter input throughout the hospital design planning process, with the aim of optimizing patient journeys and enhancing patient experience.
• Lead discussions for road‑mapping Tengah Hospital development from clinical service planning, infrastructure development and resourcing planning works.
• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project's strategic intent.
• Facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.
• Develop end‑user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.
• Prepare business cases to seek approvals for infrastructure growth and associated funding.
• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.
• Prepare of periodic reports to update the Tengah Hospital Committee on the progress of the project.
• Organize and lead activities in relation to the development of the Tengah General and Community Hospital.
• Lead implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.
• Coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.
• Raise procurement and payment requests as required.
• Any other projects/tasks assigned by the Reporting Officer.

Job Requirements:

• Bachelor's degree in healthcare administration, business administration, or a related field.
• At least 7 years of experience in healthcare operations. Candidates with more relevant experience may be considered for the Senior Manager's position.
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.
• Strong organizational and time management skills.
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.
• Self‑directed, resourceful and self‑motivated with an analytical mind and good problem‑solving skills.
• Able to multi‑task and work under a stressful environment.