Senior Manager - APJC, Global Corporate Employee Relations (GCER)

Amazon Web Services Singapore Private Limited; Singapore; Hybrid; SGD 100,000 - 150,000; Full time

Job summary

A leading technology company is seeking a Senior Manager to lead its Global Corporate Employee Relations team for the APJC region from its Singapore office. This senior role focuses on managing employee relations, fostering positive work environments, and strategizing cross-functional teams for effective incident management. With a strong background in HR, applicants are expected to have robust analytical skills and extensive experience across various cultural and regulatory landscapes in Asia Pacific. The position entails travel across the region to support business operations.

Qualifications

• 5+ years of people management, including 2+ years as a manager of managers.
• 12+ years of progressive experience in employee relations or human resources.
• Deep understanding of employment laws across APJC countries.

Responsibilities

• Develop and execute employee relations strategies across APJC.
• Manage and develop regional Employee Relations Managers.
• Oversee delivery of region-specific employee relations training programs.

Skills

People management

Cross-functional collaboration

Analytical skills

Crisis management

Strategic thinking

Education

Bachelor's degree in Human Resources or related field

Tools

HR analytics tools

Case management systems

Job description

Amazon is seeking an experienced Senior Manager to lead our Global Corporate Employee Relations (GCER) team across the Asia Pacific, Japan, and China (APJC) region. This role is critical to Amazon's mission of becoming "Earth's Best Employer" by proactively managing employee relations risks and fostering positive employee experiences across our diverse APJC markets.

Reporting to the Director of Global Corporate Employee Relations, this senior leader will oversee and drive strategic initiatives across seven Amazon business lines in the APJC region.

Key job responsibilities

Strategic Leadership

• Develop and execute comprehensive employee relations strategies that foster positive workplace environments across APJC countries, with particular focus on Korea, Japan, Indonesia, and Vietnam
• Lead assessments and proactive employee relations strategies
• Partner with business leaders, legal teams, regional People eXperience and Technology (PXT) teams, and where applicable, employee representatives to build constructive relationships and address potential concerns proactively
• Drive the development and implementation of Response Plans for all APJC countries
• Oversee Employee Representative Body (ERB) program operations across the region

Team Leadership & Development

• Manage and develop regional Employee Relations Managers
• Provide strategic guidance and mentorship to direct reports on complex employee relations cases
• Build capability within the local PXT and wider GCER team through training, coaching, and knowledge sharing initiatives
• Collaborate with GCER leadership to ensure consistent global standards while adapting to local market requirements

Regional Program Management

• Oversee the design and delivery of region-specific employee relations training programs
• Lead cross-functional initiatives supporting business expansion and new market entry
• Manage relationships with external consultants and legal advisors
• Drive standardization of employee change processes across APJC markets
• Coordinate with Americas and EMEA (Europe, Middle East, and Africa) GCER teams to share best practices and maintain global consistency
• Build and maintain effective working relationships with all workplace stakeholders to support positive employee experiences
• Facilitate constructive dialogue between management and employees to support business objectives while addressing workforce needs

Stakeholder Engagement & Communication

• Support the wider PXT team to build and maintain relationships with government officials, labor departments, and regulatory bodies across APJC as required
• Partner with business leaders to provide strategic counsel on employee relations matters
• Collaborate with Legal, Public Policy, and Communications teams on sensitive Employee relations issues
• Represent Amazon's interests in employee-related forums and industry associations

Analytics & Reporting

• Analyze regional employee relations trends, metrics, and sentiment data to inform strategic decisions
• Provide regular reporting to GCER Director and senior leadership on regional risk assessments
• Utilize predictive analytics tools to identify emerging employee relations risks
• Drive continuous improvement initiatives based on data insights and regional feedback

Working Conditions & Travel

• Travel required (30-40%) across APJC region
• Occasional travel to Seattle and other global Amazon locations
• Flexibility to work across multiple time zones and respond to urgent situations
• Some evening and weekend work may be required during critical situations

Success Metrics

• Reduction in employee relations incidents and escalations across APJC region
• Successful implementation of strategic plans in all countries
• Employee sentiment improvements in key risk areas
• Team development and retention metrics
• Stakeholder satisfaction scores from business partners
• Compliance with local employee regulations and Amazon policies

BASIC QUALIFICATIONS

• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• 5+ years of people management, including 2+ years as a manager of managers experience
• Bachelor's degree in Human Resources, Human Resources Management, Employee Relations, Business / Management, Psychology, or a related field
• 12+ years of progressive experience in employee relations or human resources
• Demonstrated experience managing employee relations in multiple APJC countries
• Demonstrated experience managing complex employee relations matters with a balanced, solutions-oriented approach
• Experience building positive workplace relationships across diverse cultural and regulatory environments within Asia Pacific
• Deep understanding of employment laws and regulations across key APJC markets
• Strong analytical skills with experience using HR analytics and sentiment tracking tools
• Proficiency in case management systems and employee relations databases
• Exceptional strategic thinking and problem-solving abilities
• Strong crisis management and decision-making skills under pressure
• Ability to influence and advise senior executives without direct authority
• Demonstrated ability to "look around corners" and anticipate potential issues

PREFERRED QUALIFICATIONS

• Experience working in technology, e-commerce, or logistics industries
• Multilingual capabilities (English required; Mandarin, Japanese, Korean, or other APJC languages preferred)
• Previous experience with Amazon or other large multinational corporations
• Background in change management and organizational development
• Experience with employee relations in high-growth or rapidly changing business environments

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