Senior / Linux Engineer (Linux /Ansible )

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading managed services provider in Singapore is seeking a skilled individual to manage incident resolution and provide second-level support. The ideal candidate will have strong experience in Windows technologies and AWS, along with the ability to work across various resolver groups. Responsibilities include proactive monitoring of work queues, leading client escalations, and producing trend analysis reports for automation efforts.

Qualifications

• Moderate experience in managed services handling cross technology infrastructure.
• Familiar with SNMP and Load Balancers.

Responsibilities

• Proactively monitor the work queues.
• Provide second level support and root cause analysis.
• Produce trend analysis reports for automation.

Skills

Windows Technologies

AWS administration

Linux System administration

Automation

Python

Tools

Service Now

ELK Stack

Ansible

Job description

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Required Experience:

• Versed in Windows Technologies such as Domain Services, SQL, etc. not limiting to the list.
• SRE Oriented and Focus
• Familiar with AWS administration, Nutanix, Apache (Web server administration), Linux System administration, BigFix
• Familiar ELK Stack (Elasticsearch, Logstash, Kibana) with AI/ML integration
• Familiar with SNMP (Simple Network Management Protocol), F5 (Load Balancers and related technologies)
• Familiar with JSON (Data formatting and processing)
• Familiar with API, Automation, Ansible, CI/CD, etc.
• Languages PS, Bash, Python, etc.
• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.