Senior Life & Health Insurance Operations Lead

SINGAPORE LIFE LTD.; Singapore; On-site; SGD 60,000 - 84,000; Full time

Job summary

A leading financial services company in Singapore seeks an individual for insurance operations management. The candidate will handle daily operations for Individual Life and Health Insurance, ensuring compliance with regulations while enhancing customer service. Responsibilities include managing transactional processes, training staff, and resolving customer complaints. A degree in Insurance or Business Administration and excellent insurance operation knowledge are essential. This role aims to enhance service quality and operational efficiency.

Qualifications

• Excellent working knowledge in insurance operation.
• Good understanding of Life and Health products principles.
• Good understanding of regulatory aspects of the Life and Health insurance industry.

Responsibilities

• Manage daily operations for Individual Life and Health Insurance Services.
• Ensure regulatory compliance and certification of all staff.
• Design and conduct training programs for staff.

Skills

Insurance operation knowledge

Customer service skills

Complaint handling skills

Communication skills

Problem-solving skills

Decision-making skills

Education

Degree in Insurance, Business Administration or Process Engineering

Insurance professional qualifications

Job description

A leading financial services company in Singapore seeks an individual for insurance operations management. The candidate will handle daily operations for Individual Life and Health Insurance, ensuring compliance with regulations while enhancing customer service. Responsibilities include managing transactional processes, training staff, and resolving customer complaints. A degree in Insurance or Business Administration and excellent insurance operation knowledge are essential. This role aims to enhance service quality and operational efficiency.