Senior ITSM & SRE Transformation Lead

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A governmental organization is seeking a Senior ITSM Specialist to lead IT Service Management initiatives in Singapore. The role requires a strategic thinker with leadership capabilities to align ITSM processes with ITIL frameworks and SRE principles. Responsibilities include managing ITSM projects, enhancing service reliability, and fostering a culture centered on continuous improvement. Candidates should have at least 8 years in ITSM and relevant certifications, including ITIL and SRE.

Qualifications

• Minimum 8+ years in IT Service Management, with 3+ years in leadership.
• Proven expertise in implementing ITIL-based frameworks.
• Hands-on experience with ITSM tools.

Responsibilities

• Develop and implement ITSM strategies.
• Lead ITSM initiatives for operational efficiency.
• Manage large-scale ITSM projects across teams.

Skills

Leadership capabilities

Analytical skills

ITIL frameworks

Service reliability

Continuous improvement

Education

Bachelor’s degree in Computer Science

ITIL Foundation certification

Certification in Site Reliability Engineering

Tools

ServiceNow

Cloudwise

BMC Remedy

Job description

A governmental organization is seeking a Senior ITSM Specialist to lead IT Service Management initiatives in Singapore. The role requires a strategic thinker with leadership capabilities to align ITSM processes with ITIL frameworks and SRE principles. Responsibilities include managing ITSM projects, enhancing service reliability, and fostering a culture centered on continuous improvement. Candidates should have at least 8 years in ITSM and relevant certifications, including ITIL and SRE.