Senior ITIL Systems Engineer - 24/7 Operations

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced IT Operational Support professional. You will provide customer support while managing incidents and ensuring compliance with service level agreements. The ideal candidate will have a Bachelor's degree in Information Technology and over 8 years of relevant experience. Strong analytical and troubleshooting skills, along with the ability to work in a customer-facing role, are essential. This position requires 12-hour rotational shifts and willingness to travel as needed.

Qualifications

• 8+ years of experience in IT operational support.
• Strong expertise in Windows operating systems and networking.
• Experience in customer-facing support environments is a plus.

Responsibilities

• Provide customer support, maintaining hardware, software, and networks.
• Deliver technical consultations, ensuring SLA compliance.
• Manage service requests and incidents according to ITIL best practices.
• Perform system monitoring and capacity management.
• Maintain documentation for IT service management processes.
• Collaborate with teams to enhance systems and drive improvements.

Skills

Customer support

Technical consultation

Incident management

System monitoring

Performance tuning

Documentation

Collaborative improvement

Analytical skills

Education

Bachelor's degree in Information Technology or related field

Job description

A leading technology firm in Singapore is seeking an experienced IT Operational Support professional. You will provide customer support while managing incidents and ensuring compliance with service level agreements. The ideal candidate will have a Bachelor's degree in Information Technology and over 8 years of relevant experience. Strong analytical and troubleshooting skills, along with the ability to work in a customer-facing role, are essential. This position requires 12-hour rotational shifts and willingness to travel as needed.