Senior IT Operations Lead - APAC & Global Support

Airwallex; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing fintech company in Singapore is seeking an experienced IT Support Lead to oversee operations, ensure efficient service delivery, and foster cross-functional relationships within the organization. The ideal candidate has over 3 years of experience, strong problem-solving skills, and a passion for service excellence. This role calls for adaptability to a fast-paced environment and involves both hands-on support and team leadership.

Qualifications

• 3+ years working in an IT support lead or IT engineering role.
• Strong understanding of Apple and Windows device management.
• Demonstrated ability to thrive in ambiguity.

Responsibilities

• Manage IT support services across global regions.
• Onboard and offboard staff, managing hardware and licenses.
• Provide expert IT support for the Airwallex community.

Skills

IT support leadership

Problem-solving skills

Interpersonal skills

Device management

Time management

Tools

Intune

JAMF

Python

Job description

A growing fintech company in Singapore is seeking an experienced IT Support Lead to oversee operations, ensure efficient service delivery, and foster cross-functional relationships within the organization. The ideal candidate has over 3 years of experience, strong problem-solving skills, and a passion for service excellence. This role calls for adaptability to a fast-paced environment and involves both hands-on support and team leadership.