Senior IT Engineer — VIP Support & Automation Lead

Sea; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech company in Singapore is seeking a Senior Helpdesk Engineer to enhance technology experiences through proactive solutions and mentorship. The role requires a minimum of 3 years in IT support, with strong troubleshooting skills and experience in fast-paced environments. Ideal candidates will be familiar with ITSM tools and possess a customer-centric approach. Relevant certifications are a plus.

Qualifications

• Minimum 3 years of relevant experience ideally in fast-scaling environments.
• Familiarity with remote or hybrid work setups (VPN, Zoom, Teams).
• Proven leadership skills with ability to manage escalations.

Responsibilities

• Act as primary escalation point for troubleshooting technical issues.
• Enhance operational efficiency through managing IT assets.
• Lead initiatives to automate workflows and revamp knowledge articles.
• Mentor junior team members.
• Provide IT support for internal and external events.

Skills

Troubleshooting complex technical issues

Operational efficiency enhancement

Mentorship and knowledge-sharing

Customer-centric problem-solving

Education

Diploma or Degree in Computer Sciences, Information Technology or a related field

Tools

ServiceNow

JIRA

Freshdesk

Windows

macOS

iOS

Android

Cisco device configuration

Job description

A tech company in Singapore is seeking a Senior Helpdesk Engineer to enhance technology experiences through proactive solutions and mentorship. The role requires a minimum of 3 years in IT support, with strong troubleshooting skills and experience in fast-paced environments. Ideal candidates will be familiar with ITSM tools and possess a customer-centric approach. Relevant certifications are a plus.