Senior IT Engineer (Ref 26292)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An IT Services Company in Singapore seeks an IT Support Specialist to manage incident service requests, develop AI solutions, and oversee IT asset management. Candidates should have a Diploma or Bachelor's in IT or related fields and 3-4 years of relevant experience. Proficiency in Microsoft Office and Windows OS, along with strong organizational and problem-solving skills, are essential. Opportunities for growth in AI technology are available in this fast-paced environment.

Qualifications

• 3-4 years experience in IT, Computer Science, Data Science, or related field.
• Experience leading a team of desktop engineers is a plus.
• Knowledge of inventory management systems and AI platforms/tools is advantageous.
• Familiarity with data analysis and visualization tools.

Responsibilities

• Respond to tickets, resolve hardware/software issues, and ensure SLA compliance.
• Design and implement AI-enabled solutions and manage AI project lifecycle.
• Work on digital initiatives and track KPIs for AI projects.
• Assist with user and device support activities.
• Maintain IT asset and inventory management processes.
• Coordinate with vendors for timely delivery and issue resolution.

Skills

Incident Management

AI Solution Development

Team Management

Problem-Solving

Customer Service Orientation

Education

Diploma/Bachelor in IT, Computer Science, Data Science, Engineering

Tools

Microsoft Office (Office365)

Windows OS (Win11)

Python

Job description

Responsibilities

• Incident & Service Management: Respond to tickets, resolve hardware/software issues, and ensure SLA compliance.
• AI Solution Development: Design and implement AI‑enabled solutions, identify use cases, and manage end‑to‑end AI project lifecycle.
• Collaboration & Continuous Learning: Work on digital initiatives, track KPIs for AI projects, and stay updated on IT and AI trends for ongoing improvement.
• User & Device Support: Monitor preparation of PCs for new hires, assist with printers/copiers, and support meeting rooms.
• IT Asset & Inventory Management: Oversee delivery, inspection, labelling, and registration of IT equipment; maintain accurate inventory records and compliance with audits.
• Equipment Handling & Documentation: Manage transfers, returns, and updates in IT systems; ensure proper asset tagging and classification.
• IT Store & Procurement: Maintain IT stores, ensure hardware readiness, and handle procurement of IT equipment.
• Vendor Coordination: Act as primary contact for vendors, ensuring timely delivery and issue resolution.
• Project & Ad Hoc Tasks: Manage assigned IT projects and perform other IT‑related duties as required.

Requirements

• Diploma/Bachelor in IT, Computer Science, Data Science, Engineering, or a related field, or equivalent with 3‑4 years experience.
• Experience in leading or managing a team of desktop engineers will be considered an added advantage.
• Knowledge of inventory management systems and experience with AI platforms/tools is an advantage.
• Proficient in Microsoft Office (Office365), Windows OS (Win11), and basic programming (Python or similar).
• Familiarity with data analysis and visualization tools.
• Strong organizational, analytical, and problem‑solving skills; attention to detail.
• Team player with a positive attitude, quick learner, multitasker, customer‑service oriented.
• Self‑motivated with a commitment to continuous learning and self‑upgrading in both IT and AI domains.

Licence no: 12C6060