Senior/Infrastructure Support Executive Lead (Permanent)

GMP Group; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading industrial equipment supplier in Singapore is seeking an IT Support Specialist to administer and configure various infrastructure systems and provide technical support to users in local and overseas branches. The ideal candidate will have a diploma or degree in Computer Science, relevant IT support experience, and skills in enterprise networking. The role includes liaising with vendors, drafting documentation, and ensuring system resources are monitored effectively.

Benefits

Company transport provided from Clementi MRT

Qualifications

• Minimum one year of relevant experience in IT support.
• Familiarity with PDPA preferred.

Responsibilities

• Administer and configure infrastructure systems and applications.
• Monitor system resources usage closely.
• Liaise with external vendors to meet SLAs.
• Provide technical support to local and overseas branches.
• Draft and update technical documentation.

Skills

Enterprise networking

Technical support

CyberSecurity

Veeam

VMware

UNIX/Linux

API/Web Programming

Education

Diploma or Degree in Computer Science or Information Technology

Certification in CCNA

Tools

Microsoft Server 2012

Microsoft 365

Google Suite

Alcatel PABX

FortiGate Devices

Cisco

Unifi Wireless AP Controller

Job description

Responsibilities

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met; Source for products/solutions and vendors/suppliers for required projects.
• Provide technical support to both Local and Overseas branches users over the LAN and WAN without compromising security.
• Draft and update technical documentation such as administration & user guides; Provide L1/L2 support and participate as a team lead or member in projects.

Requirements

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA with minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall & devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux; API/Web Programming and Database Administration is an added advantage

Additional info

• Company industry: Industrial Equipment Supplier
• Location: Pandan area / Clementi (Company transport is provided from Clementi MRT (one way))