Senior Hospitality Operations & Guest Experience Lead

Compass Group (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality services provider in Singapore is seeking an experienced leader to oversee guest services operations. The role involves managing a diverse team, ensuring exceptional service, and developing strategic plans to enhance service delivery. Ideal candidates should have substantial experience in hospitality, strong leadership skills, and the ability to meet client expectations. This position demands effective communication and strategic thinking to manage multiple projects and maintain service quality.

Qualifications

• 5-8 years of experience in hospitality and F&B environment.
• Desire to provide a 'five-star' service.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a diverse team of guest services professionals.
• Oversee front desk and hospitality activities.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Operational management

Customer service

Organizational skills

Education

Diploma in Hospitality or equivalent

Tools

MS applications

Office technology

Job description

A leading hospitality services provider in Singapore is seeking an experienced leader to oversee guest services operations. The role involves managing a diverse team, ensuring exceptional service, and developing strategic plans to enhance service delivery. Ideal candidates should have substantial experience in hospitality, strong leadership skills, and the ability to meet client expectations. This position demands effective communication and strategic thinking to manage multiple projects and maintain service quality.