Senior / Guest Service Executive

VILLAGE HOTEL SENTOSA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known hotel in Singapore is seeking a service-oriented individual to assist in providing exceptional guest services. Responsibilities include addressing guest complaints, staying informed about hotel amenities, and collaborating with team members. Applicants should possess good communication skills and a positive attitude. Flexible working hours are required with various employee benefits offered including medical coverage and annual health screening.

Benefits

Medical coverage

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Qualifications

• Able to work rotating shifts, weekends, and Public Holidays.
• No prior experience necessary, positive attitude required.

Responsibilities

• Collaborate with the Assistant Manager to provide courteous services.
• Address guest complaints and requests tactfully.
• Stay informed about hotel facilities and tourist information.

Skills

Customer service skills

Communication skills

Positive attitude

Education

O Levels or equivalent

Job description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.