Senior Guest Service Executive

VILLAGE HOTEL BUGIS; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A popular hotel in Singapore is looking for a customer service representative to deliver efficient service and manage guest inquiries. The ideal candidate will have at least 1 year of experience in the hospitality industry and possess a positive attitude along with strong public relations skills. Responsibilities include handling guest complaints, ensuring room security, and providing information about hotel facilities. The position offers rotating shifts and includes various employee benefits such as medical coverage, flexi leave, and annual health screenings.

Benefits

Medical coverage

Flexi leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• 1+ years of experience in a hospitality role.
• Ability to perform rotating shifts.
• Positive attitude and outgoing personality.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints promptly and professionally.
• Be familiar with hotel facilities and city attractions.

Skills

Customer service skills

Public relations skills

Knowledge of Opera system

Education

Minimum GCE 'O' Level

Job description

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage