Senior / Guest Service Assistant

THE OUTPOST HOTEL SENTOSA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking staff to create positive and memorable experiences for guests. Responsibilities include providing courteous service, handling guest requests, and collaborating with various hotel departments. The ideal candidate has a positive attitude and good communication skills. No experience required, and candidates must be able to work rotating shifts, including weekends and Public Holidays. Benefits include medical coverage, annual health screenings, and birthday leave.

Benefits

Medical benefits

Flexi leave

Birthday leave & vouchers

Annual health screening

Insurance coverage

Qualifications

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends, and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Responsibilities

• Create positive and memorable guests’ experiences.
• Provide courteous and efficient services to guests.
• Maintain comprehensive knowledge of guests’ arrivals and events.
• Communicate closely with Concierge and Front Office teams.
• Ensure efficient service in baggage handling and general enquiries.
• Approach additional tasks diligently and professionally.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

Completion of PSLE or equivalent

Job description

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Benefits

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.